Customer Service
Customer Service
Customer Service Phone Numbers: 877 CAR COLOR / 718 789 7000 Customer Service Fax Line: 718 783 1754
Customer Service E-Mail:ditchek@comcept.net
Ordering Policies
Making online shopping fast, fun and convenient for our customers is a top priority at Ditchek.com. Please review the following to learn more about our policies and procedures.
Privacy and Security
We are committed to providing a safe and secure online shopping environment for our customers. Security measures are in place to protect the loss, misuse and alteration of the information under our control. This website takes advantage of Secure Socket Layers (SSL) to encrypt all transactions that require personal information. As the industry standard for security, SSL scrambles user data, including names, credit card numbers, and addresses, so that it cannot be read as it travels over the Internet. And because we are committed to respecting and protecting your privacy, we will not share, sell, trade, rent, or distribute your personal information to any other companies or organizations. Be assured that Ditchek.com takes all possible measures to provide the safest and most secure website available.
Product Availability
Most of the products that are offered online are stocked in our warehouses and will be shipped within 1-2 business days (not including weekends and holidays). In some cases, a product may be out-of-stock or may not be readily available. In such situations, we will notify you by email and provide an estimated time of delivery. Generally, we will hold an item on backorder status for a period of 30 days, unless we are notified earlier to cancel the order.
Payment Methods
Ditchek.com accepts Visa, Mastercard, American Express, Discover & PayPal
Sales Tax
Applicable sales tax will be added to all orders shipped to addresses within the State of New York.
Returns/Exchanges
Ditchek.com offers a 30-day satisfaction guarantee on all online purchases. If you're not 100% satisfied, we will either provide an exchange or a full refund. Please request a Returned Goods Authorization # at My Account. or contact us by email at info@ditchek.com to provide an explanation regarding the reason for the return or exchange.
To ensure full credit for your return, please follow these instructions:
1. Include the RGA reference # with the returned product(s).
2. Return product(s) in the original packaging supplied by the manufacturer.
3. Include all parts, hardware and instructions supplied by the manufacturer with the original product(s).
4. Return the product(s) in new condition - not used, installed or disassembled.
5. Repackage carefully to avoid any damages during shipping.
6. Send domestic returns via UPS-Ground.
Ship returns to:
Sam Ditchek & Sons Inc.
ATTN: RETURN DEPT.
616 Classon Avenue
Brooklyn, NY 11238
Following inspection of the returned product, a full refund will be issued (unless a replacement product has already been shipped). If the return was due to our error, we will also refund you for the cost of the return shipping.
If you have received your product in damaged condition please contact us immediately at info@ditchek.com . Please provide a detailed explanation of the condition of the product, and we will notify you by email with further instructions on processing the claim.
Manufacturer's Warranties
Ditchek.com supplies the highest quality products from the most reliable manufacturers. Most manufacturers offer special warranties on their products. Generally, the warranty information will be provided with the product, but if not, please contact us for specific details regarding your purchase.
